Returns & Exchanges
At Planeta Prezent, we want you to be completely satisfied with your fashion choices. If your order isn't a perfect fit, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Log into your account portal or contact our customer support team with your order number to start the return process.
Pack Your Items
Place the items in their original packaging with all tags attached, ensuring the clothing is unworn and in its original condition.
Ship the Package
Attach the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Receive Refund or Exchange
Once our quality control team inspects the items, we will process your refund to the original payment method or ship your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing