Frequently Asked Questions
Everything you need to know about your Planeta Prezent shopping experience.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn apparel and accessories. Items must have original tags attached and be in their original packaging to qualify for a full refund.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International shipping times vary by location but generally range between 7-14 business days.
How can I find the right size?
Each product page features a detailed sizing guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Do you offer international shipping?
Yes, Planeta Prezent ships to over 50 countries worldwide. Shipping costs and delivery times will be calculated automatically at checkout based on your destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout process.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 2 hours of placement by contacting our customer support team.